Find answers to common questions about BRICS Pay
BRICS Pay is a unified cross-border payment platform that enables instant, low-cost payments across BRICS member nations (Brazil, Russia, India, China, South Africa, UAE, Egypt, Ethiopia, and Iran). It allows users to make payments in their home currency while merchants receive funds in their local currency.
BRICS Pay currently supports all 10 BRICS member nations: Brazil, Russia, India, China, South Africa, UAE, Egypt, Ethiopia, and Iran. The platform is continuously expanding to include more partner countries.
Creating a BRICS Pay account is completely free. Transaction fees are among the lowest in the industry, starting at just 0.25% for most transactions. Transfers under $100 are free, and there are no monthly maintenance fees.
Yes! BRICS Pay serves both individual consumers and businesses of all sizes. Individual users can download the app for personal payments and money transfers, while businesses can integrate via API for accepting BRICS Pay at their stores or online.
Download the BRICS Pay app from your app store, then: 1) Enter your phone number and verify with OTP, 2) Create a secure PIN, 3) Complete identity verification (KYC) by uploading your ID, 4) Link a bank account or card. The entire process takes about 5-10 minutes.
Yes. BRICS Pay uses bank-grade security including 256-bit encryption, biometric authentication, real-time fraud monitoring, and blockchain-based transaction verification. All transactions are processed through secure, regulated channels.
Open the app and tap "Forgot PIN." You'll need to verify your identity through biometric scan or one-time password, then create a new PIN. For security reasons, this requires access to the phone number or email associated with your account.
Go to Settings > Security > Two-Factor Authentication. You can enable 2FA via SMS, authenticator app, or biometric verification. We strongly recommend enabling 2FA for enhanced account protection.
For in-store payments: Open the app, tap "Scan," point your camera at the merchant's QR code, verify the amount, and confirm with your PIN or biometrics. For online payments: Select BRICS Pay at checkout and scan the payment QR code with your app.
BRICS Pay to BRICS Pay transfers are instant, typically completing within seconds. Bank transfers may take 1-3 business days depending on the destination country and banking hours.
BRICS Pay supports all currencies from member nations: Brazilian Real (BRL), Russian Ruble (RUB), Indian Rupee (INR), Chinese Yuan (CNY), South African Rand (ZAR), UAE Dirham (AED), Egyptian Pound (EGP), Ethiopian Birr (ETB), and Iranian Rial (IRR). We also support many major world currencies for conversion.
Individual limits vary by verification level: Basic accounts can send up to $1,000/day, Verified accounts up to $10,000/day, and Business accounts have higher limits. Limits can be increased by completing additional verification steps.
Register at bricspay.com/merchant, complete business verification, and receive your merchant ID. You'll get access to QR codes for in-store payments and API integration for online checkout. Setup is free with no monthly fees.
Most merchant settlements are processed daily for verified merchants. Funds typically arrive in your linked bank account within 1-2 business days. Instant settlement is available for eligible high-volume merchants.
Merchant fees start at just 1.5% for domestic transactions and 2.0% for cross-border payments. Volume discounts are available for businesses processing over $100,000/month. No setup fees, monthly fees, or hidden charges.
Yes! BRICS Pay offers integrations with major POS providers and e-commerce platforms including Shopify, WooCommerce, Magento, and Square. We also provide APIs for custom integrations.
Common reasons include: insufficient funds, exceeded daily limits, verification required, or the recipient's country not supported. Check your transaction history for specific error codes, or contact support with your payment ID.
Contact BRICS Pay support immediately with your transaction ID. If the recipient has a BRICS Pay account, we can request they return the funds. However, we cannot guarantee recovery for completed transactions. Always double-check recipient details before confirming.
Try these steps: 1) Update the app to the latest version, 2) Restart your phone, 3) Check your internet connection, 4) Clear the app cache. If issues persist, contact support through the app or email support@bricspay.com.
You can reach us 24/7 through: In-app chat (tap Help > Chat), Email: support@bricspay.com, Phone: Local numbers available at bricspay.com/contact. Response times are typically under 1 hour for chat and 24 hours for email.